Follow-up Exercise: What would YOU do?

Choose one of the following scenarios, and using the "Three As", describe how you would deal with computer anxiety and technostress in your learners (or yourself!).
1) You are working as an instructional services librarian at a large academic library, which has purchased an institutional license for EndNote bibliographic software. You are placed in charge of planning a student workshop on plagiarism and citing sources, with an emphasis on the demonstration of EndNote for students. You have never used this software before.
2) You are working at a public library. According to your library’s last user survey, many of your patrons have access to computers only through the library. You would like to offer a workshop on Microsoft Word. You have noticed that many patrons seem comfortable using the Internet to email friends and relatives or to browse websites, but you have not noticed them using the library’s OPAC or MS Office, both of which are also available on your library’s computer stations.